Over the past year or so, I have been writing a somewhat sporadic series of stories about the requirements of vehicle ownership. Things like maintenance myths and where you should or shouldn’t service your car, in the hopes of educating our readers and make life with a vehicle a bit easier.
The old adage ‘the customer is always right’ often does not really apply to automotive maintenance consumers. In fact, while the auto repair industry has a reputation for overcharging and being crooked in general, a good many consumers are even worse. Couple that with the current trend of people who refuse to accept responsibility for their own actions and you have an automotive mess waiting to happen.
Giuliana Memme contacted the Consumer alert department at CTV News to report a problem with her Range Rover that was not being solved to her satisfaction. The engine in Memme’s 2012 Evoque died while she was driving. The cause? It has seized due to a lack of oil. It turns out that in 100,000 km worth of driving, Memme had changed the oil only three times. The cost to replace the engine is $19,500 for parts and labour.
Rather than accepting responsibility for her actions (or lack of), Memme sought the assistance of a consumer watchdog. For their part, Jaguar Land Rover Canada have offered the consumer a 60 per cent discount as a goodwill gesture. That is far above what many manufacturers would offer given the circumstances. The CTV report shows that Memme has still not decided whether to fix the vehicle and may try to find a used replacement engine.
Good luck with that, given the limited number of these vehicles sold in Canada at that time.
Kudos to CTV for not trying to make neither the automaker, nor the dealer look like the bad guys in this incident. It is quite clear where the problem lies and it certainly isn’t with the vehicle.
The lesson to be learned here is that your vehicle comes with a maintenance schedule. It is your job as an owner to follow that schedule or suffer the consequences.