Tell the truth, the whole truth and nothing but the truth

Gary Grant ⋅ How to get good service ⋅ , , , , , ⋅ No comments

Another title for this could have been There are two sides to every story.

The car industry has long had a bad rap with consumers. Admittedly, a good chunk of this is well deserved but increasingly the tales of poor customer service are the result of exaggerated details, exasperation and omitted facts. This happens in sales and service at a dealer level, with customer service reps at the manufacturers and in the media.

A perfect case of this has happened over the past day or so over in The Garage, where a disgruntled owner commented about a problem with his Nissan.

Commenter 1
At 40,000 clicks you would think that your car would start first try. However at low mileage the body control module needed to be replaced. Reconfiguration of the keys needed to be done. Costing me nearly $723.00. The warrenty was 3 years or 60,000 clicks. I was three months over the three years but way under in milleage. To me this sounds like it is factory related when the part goes this early. So why isn’t Nisson backing this part up? When it comes to the ignition system you expect more starts than 40,000 clicks worth!
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